FAQ

1. What areas of the body can this massager be used on?

The Palmora Wellness Shoulder and Neck Massager is designed for the neck, shoulders, and upper back, and can also be used on the arms, lower back, and thighs to relieve muscle tension.

2. Does it really feel like a human hand massage?

Yes. The massager uses real human palm simulation technology, combining kneading, rubbing, and ten-finger touch movements to accurately target acupoints and deliver a natural, professional-style massage.

3. Is the heat function safe to use?

Yes. The adjustable heat therapy gently warms the muscles to improve circulation and relieve stiffness. It is safe for daily use and can be turned on or off based on your comfort level.

4. Is the massager noisy during operation?

No. It features a brushless silent motor that delivers powerful massage performance while operating quietly, making it suitable for home, office, or nighttime use.

5. What are the shipping and return policies?

Orders are delivered within 7–9 business days, and we offer a 30-day return policy for unused products in original condition, giving you a risk-free shopping experience.